Warranty FAQs
Backed by the Texas Foundation Warranty Trust
Warranty claims must be made through Arch Foundation Repair’s Warranty Claims online form.
Upon successful submission of the online form, a representative will contact you in two to three business days.
You will receive a response from one of our representatives within two to three business days.
Yes, there is a $75.00 service call fee.
Expedited inspections are available upon request and subject to availability at the time of booking a warranty visit.
Trip charge and an in-home survey.
Warranty letter and a copy of our survey.
A representative from our warranty claims department will be in contact with you to set up an appointment and a qualified foundation technician will perform the in home survey.
Please refer to Arch Foundation Repair’s privacy policies.
After completion of the survey all claims are reviewed by the warranty claims committee at the end of each week.
Our qualified technician will discuss these details during the visit.
Yes, this decision will be made by the warranty committee at their discretion.
No. Please refer to your contract. See the warranty transfer page to download the foundation warranty transfer form and get additional information.
No. But you may qualify to purchase a limited warranty.
Each house is unique and it will depend on the circumstance.
Yes. Seasonal movement is the most common cause of minor sheet rock and brick damage.
Your warranty only includes adjustments of pilings installed by AFR. Please refer to your original contract. If you do not have a copy of your contract one can be provided.
Yes, $25.00.
Yes, our recommended plumbing company is Halshall Plumbing. They can be contacted at 214-467-9091.
No.
No, not necessarily.
No.
See the warranty transfer page to download the foundation warranty transfer form and get additional information.
Unusually large cracks or separations on the interior or exterior where work has been performed.
You may if you wish. Each visit will cost $75.00.
No.